Download cluster logs and send through FTP

If your cluster is not connected to the Internet, then you can download and send the cluster logs to Isilon Technical Support through an FTP client.

Procedure

  1. Click Cluster Management > Diagnostics.
  2. In the Archived Info Manager section, click Download for the log file that you want to send to EMC Isilon Technical Support.
    Follow the download process that is specific to your browser.
  3. Open an FTP client.
  4. Enter the following settings to connect to the EMC FTP server:
    Host: ftp.emc.com
    User name: anonymous
    Password: your email address
  5. Change the destination directory to incoming.
  6. Upload the file.