Where to go for support

This topic contains resources for getting answers to questions about Isilon products.

Online support

For questions about accessing online support, send an email to support@emc.com.

Telephone support
  • United States: 1-800-SVC-4EMC (1-800-782-4362)
  • Canada: 1-800-543-4782
  • Worldwide: 1-508-497-7901
  • Local phone numbers for a specific country are available at EMC Customer Support Centers.
Isilon Community Network
The Isilon Community Network connects you to a central hub of information and experts to help you maximize your current storage solution. From this site, you can demo Isilon products, ask questions, view technical videos, and get our latest Isilon product documentation.
Isilon Info Hubs
For the list of Isilon info hubs, see the Isilon Info Hubs page on the Isilon Community Network. Use these info hubs to find product documentation, troubleshooting guides, videos, blogs, and other information resources about the Isilon products and features you're interested in.

Support for IsilonSD Edge

If you are running a free version of IsilonSD Edge, support is available through the Isilon Community Network. If you purchased one or more IsilonSD Edge licenses, support is available through Isilon Technical Support, provided you have a valid support contract for the product.