400040014

SyncIQ failed to contact the target cluster.

Administrator action

This event occurs under the following conditions:

  1. If SyncIQ is unable to connect to a resource on the target cluster:
    • Ping the target cluster to determine if the cluster is reachable.
    • Verify that a SyncIQ license is activated and that SyncIQ is enabled on the target cluster.
    • Verify that the SyncIQ daemon process is running.
  2. If SyncIQ is unable to connect to a local source, the node running the SyncIQ coordinator was unable to obtain a list of local IP addresses. In this case, check whether the node has split from the group.
  3. If SyncIQ is unable to connect to one or more of the daemons mentioned above, verify that the SyncIQ daemons are running on every node by running the following command:
    ps auwx | grep isi_migr
    The output should display:
    isi_migr_bandwidth
    isi_migr_pworker
     isi_migr_sworker
     isi_migr_sched

If the event persists, gather logs, and then contact EMC Isilon Technical Support for additional troubleshooting. For instructions, see Gathering cluster logs.