A CloudPools user failed to authenticate.

The cloud provider was not able to authenticate the specified cloud account.

Administrator action

Perform the following steps in the order listed. If the issue resolves after a step, there is no need to complete the subsequent steps.

  • If the password for the cloud account was changed recently, confirm that the change is reflected in the local CloudPools file.
  • Confirm that the cloud account is not attempting to log in with an incorrect username or password.
  • Confirm that the cloud account's username or password has not been removed from the system.

If the event persists, gather logs, and then contact EMC Isilon Technical Support for additional troubleshooting. For instructions, see Gathering cluster logs.